Customer Service

1.1. These are the terms and conditions of sale of Budain Limited trading as Bo Jones.

2. Orders

2.1. Every order that you place on this website will be subject to acceptance in accordance with these Terms and Conditions. The final details of your order will be set out on the "Check Out" page prior to proceeding to the "Payments" pages. After the authorisation of your debit card or credit card, we will send you an email confirming receipt of your order detailing the products you have ordered together with an order number. This email is not an order confirmation or order acceptance from Bo Jones. We reserve the right to cancel any order and/or refuse access to the website. It is your responsibility to inform us immediately if there are any errors with your order.

2.2.  The website and products are of an adult nature. All customers must be at least 18 years old. Purchasing from Bo Jones is acceptance of these terms and confirmation that you are over 18 years old.

3. Product Guarantee

3.1. Bo Jones provides a 1 year guarantee against possible defects in materials and craftsmanship of all products. The guarantee starts from the date the product was purchased. In the event of a defect arising during the guarantee period, please contact Bo Jones using ther Contact Us page,  by email at hello@bjones.com or by telephone 01908 632 327.
3.2. Bo Jones will repair your product, or replace it with a similar product, free of charge. When making a claim, you will need to provide your original dated receipt.
3.3. This guarantee does not cover any damage caused by misuse or neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water or normal wear and tear.

4. Price

4.1. The price that you pay for the product will be the price that is displayed on the website at the "Check Out" stage. All prices are quoted in British Pound Sterling and are inclusive of value-added tax (VAT) where applicable, but exclude any delivery charges.
4.2. All purchases are usually invoiced at an amount inclusive of VAT at 20%. Goods shipped outside of the United Kingdom and European Union may be eligible for a VAT refund. Bo Jones will automatically exclude any VAT charges, when permitted by law, based on the country to which the product is to be delivered.
4.3. Any discounts we offer are time limited and are dependent on product availability. Accordingly, the price of such products may change from time to time.
4.4. We will take payment from your debit or credit card after you confirm the "Check Out" stage of the order. If we are unable to supply the product that you have ordered, we will contact you by telephone and/or e-mail to offer you either a full refund or a substitute product. If we do not receive a response from you within 48 hours of our first attempt to contact you, we will refund the total amount we deducted from your debit or credit card.
4.5. We will endeavor to ensure that all prices on our website are accurate. However, pricing errors may occur. If an error is found in the price of the product you have ordered, we will contact you as soon as possible. If a product′s correct price is lower than the price stated on our website, we will charge the lower amount to your debit or credit card and send the product to you. If a product′s correct price is higher than our stated price, then we will give you the option of either continuing with your purchase at the correct price or canceling the order affected by the error. We will deem the order cancelled if we do not receive a response from you within 48 hours of our first attempt to contact you. In such a case, we will refund the total amount we deducted from your debit or credit card.
4.6. For deliveries outside of the UK and the European Union, you may be required to pay import duty, custom charges or other local taxes. Customs policies vary widely from country to country so please contact your local customs office for further information. Please note that the payment of any import duties, customs charges, local taxes or any administration charges paid to couriers in relation to these fees, is for your own account. Bo Jones cannot be held responsible for the payment of any of the above mentioned charges.

5. Delivery

5.1. Bo Jones will attempt to deliver the goods to the place designated by you in the accepted order, during normal business hours. Bo Jones employs third party courier companies to make deliveries.
5.2. Unless otherwise expressly agreed in writing, any delivery date or time specified by us in any quotation, despatch note or otherwise, is a best estimate only and we will not be liable to you for any loss or damage sustained by you if we fail to meet that timescale because of circumstances beyond our reasonable control.
5.3. Where applicable,  a delivery charge will be added to your order prior to acceptance, and will be paid by you.

6. Risk And Title

6.1. Ownership of the goods and the risk of damage to the goods will pass to you upon delivery.

7. Damage Or Loss In Transit

7.1. We shall repair or replace, free of charge, any Goods damaged or lost in transit where delivery has been made by our carrier, provided that you give us written notification of such damage or loss within 7 days of the date of receiving the Goods (so that we may comply with our carrier′s conditions of carriage).

8. Your Right of Cancellation

8.1. Under the United Kingdom′s Distance Selling Regulations, you have the right to cancel the Contract for the purchase of any of the goods within 7 working days of delivery. We are happy to extend this 14 working days. A working day is any day other than weekend and bank or other public holidays.
8.2. We are obliged to exchange the goods (unless excluded for hygiene reasons) or provide you with a full refund provided that, where delivery has taken place, you have returned the Goods to us in the same condition that they were delivered.
8.3. If you choose to exercise your right of cancellation after the Goods have been delivered to you, wherever possible, you should package the unused goods securely in the original packaging and return them to: Budain Limited, PO Box 228, Hitchin, Hertfordshire, SG4 0WW, within 14 days of reciept.
8.4. For your own protection, we recommend that you use a recorded delivery service. You are responsible for the cost of returning the goods to us, unless we delivered the items to you in error or the Goods are faulty.
8.5. If you do not return the Goods as required by this contract, we may charge you a sum not exceeding the direct costs of recovering the goods.

9. Limitation Of Liability

9.1. To the extent permitted by applicable law, in no event will we be liable for any damages arising from or relating to any product purchased from Bo Jones or the use of or inability to use any such product including, but not limited to any loss of use, lost profits, loss or damage to goodwill or business nor for any consequential, indirect or incidental damages.
9.2. To the extent permitted by applicable law, our aggregate liability (whether in contract, tort or otherwise) for any loss or damage shall, in any event, be limited to a sum equal to the amount paid for the product in question.

10. Governing Law

10.1. This Contract is governed by the laws of England and the English courts shall have the non-exclusive jurisdiction to resolve any disputes arising out of or under it.
10.2. No waiver by us of any breach of the Contract by you, is considered as a waiver of any subsequent breach of the same or any other provision.

11. Amendments

11.1. We reserve the right to make changes to these terms and conditions at any time. You will be subject to the terms of sale in force at the time you place your order with us.

Trademarks and Copyright

All domains and copyright in the web site are owned by Budain Limited.  The domains, logos and the contents of all the sites are protected by copyright and trademark legislation. You may not use this property to sell a product or service, or to increase traffic to your web site for commercial reasons, such as advertising sales without the express permission of Budain Limited.  You may not mirror the Bo Jones pages or search results pages on your web site.